5

Excellent work!

5

I love the advice and help I get from Natalie and the OceanWorks team. They respond to calls and emails immediately, take time to answer all my questions and concerns, find solutions to every problem, and they ensure my car is safe to drive and performing at its best. I appreciate them tremendously. Thank you for taking such good care of my car and me!

5

Reliable service year after year. Since 1994 in my case.

5

I've been going to Oceanworks for at least 30 years. Attention is great!

5

Have been a client for over 30 years and have received excellent service on all my vehicles -- and my kids have used Oceanworks as well, with equally good results.

5

The best Toyota auto mechanics in the Bay Area!

2

I believe this review may save another in my position several thousand dollars. I was charged around $900 for only a diagnostic, to find thereafter, that two teams of expert mechanics at two dealerships told me they would have diagnosed the same issues with at the most 1-2 hours of diagnostics ($190-$380), because of the visibility level of issues. There’s too much to mention here. Suffice it to say their $6,000 plus solution estimate (for new engine swap), like their $900 diagnostic estimate, was also too high, & a dealership with a team of mechanics will now do this work at two thirds of their price or less. Still I’ve given them a generous 2 stars, because I feel they’re simply doing their best while they’re unable to receive new feedback at this time & improve. While there I watched others who were happy with their work for smaller jobs, so perhaps they do a good job often. I hope they will also learn how to better handle expensive high priority issues. I also observed throughout our longer exchanges, they seem too comfortable with their own work and mistrusting of others—-as well as mistrusting me when I was offering my feedback. So I also hope they learn to trust other’s expertise and experience, as much as they claim to be trustworthy and as good as they claim to be. To expect to be trusted one must return the same to those who deserve it. It doesn’t make sense to claim you’re the only one in town, and nock others who may be better than you. It’s better to be open to learning from those who could possibly be better. For instance, the shop where I’ve taken my car after this place is managed by a service manager who has done this for 40 years, who manages and oversees two large dealership services,. So perhaps there are people who may be as good or better than us in any field, and instead of mistrusting others perhaps we could sometimes ask how we could improve.

5

Oceanworks is awesome, they are professional and friendly. And most important I trust them to take care of my van when needed!!

5

My van was making so much noise, I was afraid my catalytic converter had been stolen. But, it turned out that my engine mounts had become loose and needed replaced. Now, it's like I have a new van!! So quiet, thanks Ocenworks, you guys are awesome!!

2

Very disappointed with my experience at Oceanworks. I took my car in and Oceanworks said I would need to replace my brake pads and rotors which I agreed to. However, after the fix, I've been hearing grinding noises every time I make sharp turns with my foot on the brake. I called them and they said to bring it back in, and upon demonstrating the noises, I was told they are normal. However, none of this existed before I got the brake pads and rotors replaced, and now I can't even get them to fix it. They've been responsive, but I really do feel like my car was in better shape before I took it to Oceanworks than after.

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